Terms of Service

By creating an account, accessing the Formkove dashboard, embedding our form snippet, or using any part of the service, you agree to be bound by these terms. If you are using Formkove on behalf of an organization, you represent that you have the authority to bind that organization to these terms. If you do not agree to these terms, do not use Formkove.

To use Formkove, you must create an account with accurate information and keep it up to date. You are responsible for:

• Maintaining the security of your account credentials
• All activity that occurs under your account, including activity by your team members
• Notifying us immediately of any unauthorized access or security incident
• Keeping your API keys and form endpoints secure and not sharing them publicly

We reserve the right to suspend or terminate accounts that violate these terms or pose a security risk.

You retain full ownership of all content submitted through your forms. Formkove does not claim any ownership rights to your form submissions. You grant Formkove a limited, non-exclusive license to process your content solely as necessary to provide the service — storing it, delivering it to you, sending notifications, running AI analysis if enabled, and forwarding to your configured integrations. You are solely responsible for the content submitted via your forms. This includes ensuring that:

• Your forms include appropriate privacy notices and lawful bases for collecting any personal information
• You have the right to collect and process the data your forms request
• Your configured integrations and webhook destinations are appropriate and lawful

As a Formkove customer, you are the controller for the personal data collected through your forms. You are solely responsible for ensuring that your use of Formkove complies with applicable data protection laws — including GDPR, PIPEDA, CCPA, and any similar frameworks that apply to you. This means you are responsible for:

• Lawful collection: Ensuring that data collected through your forms is collected lawfully and with appropriate consent from form visitors, where required by applicable law.
• Privacy notices: Providing clear privacy notices to form visitors that explain what data you collect and how you use it.
• Lawful basis: Having a lawful basis to collect and process the information your forms request from each data subject.
• Configured destinations: The privacy practices of any webhook endpoints, integrations, or third-party services you connect to Formkove are governed by those services' own terms and policies.
• Acceptable use: Not using Formkove to collect, transmit, or process prohibited data (see Prohibited Data below).
• Responding to data subjects: Handling requests from individuals whose data you collect through your forms (such as access, correction, or deletion requests).

If you are unsure about your obligations under applicable data protection law, consult a qualified privacy or legal professional.

You must not use Formkove to collect, store, or transmit the following categories of data, unless Formkove has separately agreed in writing:

• Health, medical, or protected health information (PHI) subject to healthcare privacy laws
• Payment card data or PCI-regulated cardholder data
• Bank account numbers, routing numbers, or financial account credentials
• Government-issued identification numbers (e.g., Social Security Numbers, national ID numbers)
• Passwords, API keys, secrets, or authentication credentials for other services
• Data from children under the age of 13 (or 16 where applicable law requires a higher threshold), without appropriate verified parental consent where required
• Biometric data (e.g., fingerprints, facial geometry) used for identification
• Any data subject to specialized compliance regimes not supported by Formkove's infrastructure (such as HIPAA, PCI DSS, or FERPA), unless a separate written agreement is in place

If you are unsure whether your data falls into a prohibited category, contact us before using Formkove for that data.

Use Formkove only for lawful purposes. You agree not to:

• Send spam, unsolicited promotional messages, or any form of email or form submission fraud
• Collect data through forms without proper consent from form visitors, where required by applicable law
• Transmit malicious content, malware, phishing attempts, or anything harmful
• Circumvent rate limits or abuse our infrastructure
• Use Formkove for any illegal purpose or activity
• Attempt to gain unauthorized access to any systems, data, or other users' accounts
• Scrape, reverse-engineer, or harvest data from Formkove beyond lawful use of the API, or in violation of API rate limits
• Use automated bots or scripts to interact with the service in ways that abuse or overload it
• Use Formkove to send unsolicited communications of any kind

We reserve the right to suspend or terminate any account that violates this policy.

Formkove offers free and paid plans with usage limits as described on our pricing page.

• Fees: Fees are billed in advance according to your selected plan. All fees are in the currency displayed at checkout.
• Taxes: You are responsible for all applicable taxes. Where required, fees appear exclusive of taxes.
• Renewals: Subscriptions renew automatically at the end of each billing period unless cancelled.
• Upgrades: Upgrading takes effect immediately; you are charged the prorated difference for the remaining billing period.
• Downgrades: Downgrading takes effect at the end of the current billing period.
• Cancellation: You can cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the paid period.
• Failed payments: We reserve the right to suspend or downgrade accounts with failed payments after reasonable notice.
• Refunds: Refunds are not provided for partial-month usage, unused time, or subscriptions cancelled before the end of a billing period, except as required by applicable law.
• Price changes: We may change plan prices with at least 30 days' notice before the change takes effect. Price changes apply to the next billing cycle after notice has been given.

Billing is processed by Dodo Payments. Formkove does not store full payment card numbers.

Formkove lets you connect to third-party services — including webhooks, Zapier, Slack, Discord, Google Sheets via Apps Script, and others — by configuring those integrations in your account. When you connect a third-party service, data is sent to that service on your instructions. This means:

• Those services are governed by their own terms and privacy policies
• Formkove is not responsible for the practices, uptime, or data handling of any third-party service
• Outages, errors, or policy changes by third-party services may affect the delivery of your form data to those destinations
• If a third-party service fails or loses data after receiving your submission, Formkove is not responsible

Each party may receive non-public information from the other in connection with the service. Each party agrees to use reasonable care to protect the other party's confidential information and to use it only as needed to provide or use the service, comply with law, or enforce these terms.

Customer form submissions and non-public account data are treated as customer confidential information. This obligation does not apply to information that is publicly available, independently developed, or received from a third party without obligation of confidence.

Formkove offers optional AI features powered by Cloudflare Workers AI. These features may analyze form submission content to generate spam scores, tags, sentiment indicators, or triage categories. AI features:

• Optional: AI features can be enabled or disabled per form.
• May be inaccurate: AI outputs may be incomplete, incorrect, or biased. Do not rely on them for legal, financial, medical, or similarly high-stakes decisions.
• Are your responsibility: As the form owner and controller of your submission data, you remain responsible for any decisions or actions you take based on AI outputs.
• Not automated decision-making: AI outputs are provided as context and assistance; no consequential decisions are taken by Formkove based solely on AI analysis without your involvement.

Formkove acts as a processor or service provider for the form submission data you collect. Our Terms of Service and Privacy Policy together describe the processing scope, security measures, subprocessor requirements, and data subject assistance obligations that apply to that processing. For most customers, these documents are sufficient. If you require a signed Data Processing Agreement (DPA) — for example, to satisfy GDPR Article 28 or similar requirements — contact us at contact@formkove.com. We will work with you to execute a DPA. Please allow a few business days for review and execution.

You may delete your Formkove account at any time through your account settings, or by contacting us. We may suspend or terminate accounts in the following circumstances, with or without notice:

• Abuse of the service, spam, or violation of the acceptable use policy
• Security risk or threat to other users or the platform
• Non-payment after failed payment notices
• Legal risk, including regulatory inquiries or court orders
• Emergency security situations requiring immediate action

Data deletion: When you delete your account, we delete your account data, form configurations, and submissions within a reasonable period, subject to legal and billing retention obligations. Exports are deleted from temporary storage promptly after download or expiry. Data export: Before deleting your account, you can export your submissions and settings using the export features in your dashboard.

Formkove aims for reliable service but does not offer an uptime SLA unless separately agreed in writing.

• We do not guarantee uninterrupted access
• Scheduled maintenance may cause temporary downtime, typically with notice where feasible
• Unscheduled outages may occur due to infrastructure failures or third-party provider issues
• Third-party outages — in Cloudflare's infrastructure, Dodo Payments, or AWS SES — may affect the service, billing, or email delivery

If you require specific availability guarantees, contact us to discuss enterprise options.

Formkove is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that:

• The service will be uninterrupted, timely, secure, or error-free
• Any data will be stored or delivered without loss
• The service will meet your specific requirements
• AI analysis outputs will be accurate or suitable for any particular purpose

To the fullest extent permitted by law, Formkove disclaims all implied warranties and liability for any indirect, incidental, special, or consequential damages arising from your use of the service.

To the extent permitted by applicable law, Formkove's total liability arising from your use of the service is limited to the fees you paid us in the three (3) months immediately preceding the event giving rise to the claim.

This limitation applies regardless of the form of action — whether in contract, tort, negligence, or otherwise — and even if we have been advised of the possibility of such damages.

This limitation does not apply to liability that cannot be limited by applicable law, such as intentional misconduct or gross negligence.

You agree to indemnify and hold Formkove harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your misuse of Formkove or violation of these terms
• Any fraudulent, unlawful, or prohibited content collected or transmitted through your forms
• Violations of applicable laws or regulations by you or your form's visitors
• Unauthorized collection of personal data through your forms
• Your use of third-party integrations or webhook destinations

The Formkove name, logo, and all related trademarks are owned by Formkove. You may not use our branding without explicit written permission. The Formkove service, including its underlying technology, design, and documentation, is Formkove's intellectual property. You are granted a limited, non-exclusive, revocable license to use Formkove as described in these terms. You retain all ownership of your form submissions and the content within them.

We may update these terms from time to time. If the change is material, we will update the effective date at the top of this page and, where feasible, notify you by email. Continued use of Formkove after any change constitutes acceptance of the updated terms. If you do not agree with a material change, you can delete your account.

These terms are governed by the laws of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law rules. If you reside outside Canada, you may be entitled to the protection of mandatory consumer protection provisions of your local law, which cannot be contracted out of under those laws. If any provision of these terms is found unenforceable, the remaining provisions remain in full force and effect.

For questions about these terms, billing issues, or service concerns: contact@formkove.com We aim to respond promptly.