AI Classification
AI Classification
Section titled “AI Classification”Formkove automatically reads every form submission and classifies it against tags you define. It also scores spam risk and detects sentiment — no training data or manual rules needed.
This is a Pro and Agency feature.
How It Works
Section titled “How It Works”- You define tags in plain language (e.g., “Customer complaint”, “Sales inquiry”, “Partnership request”)
- Formkove reads each submission and assigns applicable tags
- Tags are stored with the submission and shown in your dashboard
You don’t need to teach Formkove anything — just describe what you care about, and it figures out the rest.
Defining Tags
Section titled “Defining Tags”In your Formkove dashboard:
- Go to Forms → select your form
- Click AI Classification or Tags
- Add your tags as plain-text descriptions
Example tags:
| Tag | What it catches |
|---|---|
Sales inquiry | People asking about pricing, demos, or features |
Customer support | Issues, bugs, or account problems |
Partnership | Collabs, APIs, integrations, reselling |
Urgent | Anything that sounds like a deadline or emergency |
Not spam | Legitimate but unusual submissions you want to keep |
Formkove is flexible — if a submission doesn’t match any tag, it simply gets no tags. No false positives forced.
Spam Risk Scoring
Section titled “Spam Risk Scoring”Every submission gets a spam score between 0 and 100.
- 0–30: Likely clean
- 31–70: Suspicious — review before acting
- 71–100: Likely spam — consider discarding
You can filter your inbox by spam score and set up automatic rules (via webhooks or Zapier) to route or block high-score submissions.
Sentiment Detection
Section titled “Sentiment Detection”Formkove detects whether a submission is positive, neutral, or negative in tone. This shows up as a label on each submission in your dashboard.
Use cases:
- Route negative feedback to your support team
- Surface positive submissions for testimonials
- Track sentiment trends over time
Via API
Section titled “Via API”AI data is included in webhook payloads and visible in the dashboard. If you’re building custom integrations, the submission object includes:
{ "id": "sub_abc123", "form_id": "form_xyz", "submitted_at": "2025-01-15T10:30:00Z", "answers": { ... }, "ai_tags": ["Sales inquiry", "Positive sentiment"], "spam_score": 12, "sentiment": "positive"}What AI Reads
Section titled “What AI Reads”Formkove analyzes all text fields in your form — name, email, message, or any custom fields you add. It doesn’t read file attachments or structured data fields like dates and numbers.